Privacy Policy

This Privacy Policy describes how Synergy Insurance Affiliates LLC, DBA Covered Quotes ("Covered Quotes," "we," "us," or "our") collects, uses, discloses, and protects information you provide through coveredquotesinsurance.com (the "Site") and through related communications, including calls, texts, and emails.

1. Information We Collect

We may collect the following categories of information when you use the Site or contact us:

• Contact information (name, phone number, email address, mailing address)
• Household and eligibility information you provide (age, household size, income estimate, current coverage status)
• Health-related information you voluntarily share for the purpose of identifying suitable plan options (e.g., preferred doctors, prescriptions, general health needs)
• Communications you send us (messages, call recordings where disclosed, form submissions)
• Technical information (IP address, browser type, device information, pages visited) collected automatically via cookies or similar technologies

2. How We Use Your Information

We use collected information to:

• Respond to your inquiries and provide requested insurance guidance
• Compare and present suitable health and Medicare plan options
• Contact you by phone, email, or SMS/text message regarding your inquiry, in accordance with your consent
• Assist with enrollment when you choose to proceed
• Maintain business records and comply with applicable insurance, telemarketing, and consumer protection laws
• Improve the Site and our services

3. SMS/Text Messaging Program

If you opt in to receive SMS/text messages from Covered Quotes:

4. How We Share Information

We may share information with:

• Licensed insurance carriers and underwriters, solely for the purpose of obtaining quotes or processing enrollment you request
• Service providers who support our operations (CRM/scheduling platforms, hosting providers) under confidentiality obligations
• Regulators or governmental authorities where required by law
• A successor entity in the event of a merger, acquisition, or sale of business assets

We do not sell your personal information. We do not share mobile opt-in data or phone numbers with third parties for their own marketing purposes.

5. Your Choices and Rights

Depending on your state of residence, you may have rights to access, correct, delete, or restrict use of your personal information, and to opt out of certain data sharing (e.g., under the Florida Digital Bill of Rights, California Consumer Privacy Act/CPRA, or similar state laws). To exercise these rights, contact us using the information in Section 9. We will verify your request before acting on it.

6. Insurance Producer Notice (GLBA)

As a licensed insurance producer, we may collect nonpublic personal financial information in connection with providing insurance quotes and services. We do not disclose this information to nonaffiliated third parties except as permitted by the Gramm-Leach-Bliley Act and applicable state insurance privacy regulations (e.g., NAIC Insurance Information and Privacy Protection Model Act, as adopted in your state).

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal and insurance recordkeeping obligations, and resolve disputes.

9. Contact Us

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be reflected by an updated "Last Updated" date.